Passengers Information

Before Flight

Before Flight


Luggage is being transported as checked-in or unchecked. The passenger shall be entitled to free luggage transport according to our provisions of the transport conditions.


Cabin baggage may have maximum length of 55 cm, maximum width of 40 cm and maximum thickness of 20 cm. The passenger may carry only 1 piece of the cabin baggage. Apart from 1 piece of the cabin luggage with the aforementioned dimensions, the passenger may carry the objects mentioned below for personal use which he / she looks after himself/herself in the aircraft cabin:

  • a small ladies handbag
  • a coat, a scarf or a blanket
  • an umbrella or a swagger cane
  • a camera or a video-camera or binoculars or a small personal computer
  • a basket for a child and food for a child for the flight duration
  • crutches and orthopaedic instruments for disabled passengers

The total weight of the cabin baggage and objects for personal need may not exceed 8kg. The carrier shall be entitled to verify the dimensions of the cabin luggage and the total weight of all objects carried by the passenger to the aircraft cabin. A fully foldable chair for the disabled which is stored in the cargo hold of the aircraft due to practical reasons, is being transported free of charge.


As checked-in luggage, properly closed and locked suitcases or other firmly closable luggage shall be accepted. The weight of a single piece of luggage may not exceed 32kg. Other objects may be taken over for transport with the consent of the carrier.

Luggage including the one with a zip closing has to be locked in order to prevent its opening during transport. An adult passenger shall be entitled to transport  limited weight of baggage according actual fare conditions or charter agreement.

A child up to 2 years of age (with no entitlement for own seat) shall be entitled to transport for free the folded baby pram and meal for the flight duration. A child from 2 to 14 years of age shall be entitled to transport limited weight of luggage as stated in fare conditions or charter agreement.


A passenger shall provide for all documents and comply with all conditions for entering and exiting the country, requested by the authorities from the country of departure, arrival, transfer, or transit. The carrier shall not be liable for damages or expenditures incurred for the passenger by the failure to observe the aforementioned obligations. The carrier shall be entitled to check all travel documents and papers.


A new EU regulation on transport of liquids in the aircraft cabin came into force on 6th November, 2006. It restricts the amount of liquids which may be taken to the cabin as cabin baggage. All liquids the passenger intends to take to the cabin, shall be the subject to the security check. The aim is to protect all passengers of the air transport.

Definition of liquids in the regulation covers the following:

  • liquid substances
  • gels, pastes and face lotions
  • hair gel
  • drinks
  • soups
  • syrups
  • lipsticks
  • perfumes
  • liquid for contact lenses
  • shaving foam.

Liquids do not include:

  • lip balsam
  • drugs and powders

Be prepared to show all liquids to the security check. The passenger may take liquids to the cabin as cabin baggage, in case:

  • liquids are packed in containers not exceeding a capacity of 100ml
  • containers are placed in a transparent closing plastic bag with capacity of 1 litre

Some liquids required especially during flight are not restricted. They include children meals and drinks as well as drugs.

The following is permitted in the cabin:

  • • children meals and drinks required during the flight
  • prescribed drugs during the flight
  • drinks required for people on a diet

The genuineness of drugs, liquids and children meals and drinks shall be verified upon request with the security control.

The following liquids are not permitted in the aircraft:

  • easily combustible aerosols in containers with capacity exceeding 500ml
  • caustic substances
  • diluting agents
  • cleaning detergents based on alcohol
  • all poisons (e.g. bug repellents)
  • alcohol exceeding 70%
DETAILED CONDITIONS OF CARRIAGE Dangerous goods which may be carried by passengers and crew
At the Airport

At the Airport

Take notice of the fact that the gate will be closed always 40 minutes before the departure (if your e-ticket or boarding pass doesn’t show different)!

After check-in, you can use the services available in the public part of the airport or you can go through the security check to the departure lounge.

After arriving to the airport, check all data on your flight on the information board: time of departure, check-in number, and the number of the departure gate. Firstly, go to check-in.

Check-in has to be performed no later than:

  • 45 minutes before the planned departure.
  • 60 minutes before the planned departure, should you have any special requirements or in case you have the luggage with above-standard dimensions or otherwise special luggage.
Conditional Acceptance for Transport

Conditional Acceptance for Transport

Transport of a passenger who would be exposed to the risk of health injury or other harm during the flight with regard to his/her physical, mental state or the age, shall be carried out with a condition that the carrier shall not be liable for eventual injury, disease, or other bodily injury including death of the passenger and damage on things which the passenger has with him/her in case such harm or damage occurred in relation to or due to transport.

Upon purchase of the air ticket, an ill passenger has to submit a medical certificate of the prescribed form on being capable of air transport. In case of sudden death of the passenger during the flight, his/her mortal remains will be unloaded from the aircraft at the closest airport and they will be handed over to the competent local authorities under protocol for further investigation and ordering the substitute transport.


A passenger with reduced mobility means passengers whose current health or physical state requires special attention by the air carrier. They are being provided the care pursuant to the Regulation of the European Parliament and of the Council (EC) No. 1107/2006. The scope of care during the flight depends on the security regulations in air transport, equipment of the carrier aircrafts and on local conditions of the respective airport.

Transport of the disabled and of persons with reduced mobility without an accompanying person shall be considered to be the transport under special conditions and it is subject to the same regulations as those applying to the transport of ill passengers.

Blind passengers or other passengers depending on the dog assistance have to produce a confirmation of the dog training for assistance for the disabled, required travel documents and a mouth-piece for a dog for eventual use, if necessary.

The assistance dog has to wear a harness and a lead and it shall be transported on the aircraft board free of charge (however, it shall not sit on the seat for passengers).


A pregnant woman shall be obliged to inform the carrier on the pregnancy state and eventual problems. When transporting pregnant women till the end of 27th week of pregnancy without health problems, the medical certificate of her being able to fly is not required.

In case of multiple pregnancy or expected problems or risk pregnancy or in case of the state exceeding 27th week of pregnancy, the medical certificate is required (not older than 7 days before departure) proving that a pregnant woman may fly while the transport is at her own risk and the carrier waives any responsibility.

From 37th week of pregnancy the air transport is prohibited for the woman. The carrier shall be entitled to refuse to transport the pregnant woman.


Children from 5 to 12 years of age may travel alone. Following procedures must be applied when transportation of unaccompanied minors on board of AIREXPLORE flights is occurred:

  1. Children under 5 years shall not be accepted if traveling unaccompanied.
  2. Children between 5 and 12 years will be accepted unaccompanied if the following requirements are met:
    1. An adult must take care of the minor at the departure airport and carry out all necessary actions until the aircraft with minor is departed.
    2. An adult must take care of the minor at destination airport
    3. “UNACCOMPANIED MINOR, Request for Carriage – Handling Advice Form”, must be issued at check-in 7 copies and duly filled in and signed by the legal parent or guardian of the child. The child being mentioned on that document is than authorized to travel.
    4. An UMNR will be accepted on AIREXPLORE direct flights only.


A newborn under these Conditions shall mean children up to 2 years of age. Transport of the newborn younger than 14 days of the life is excluded on the flights of the carrier. Newborns shall not be entitled to a seat in the aircraft or to the luggage transport. The newborn shall be transported only on knees, in the arms or in the lap of a parent or another adult accompanying him/her.

The newborn shall be entitled to the seat only if the travel expenses were paid in full amount as for the adult provided a child car seat meeting all safety, technical and other regulations is fixed. One passenger may transport only one newborn.


AIREXPLORE will only accept for carriage cats and dogs.

Due to government specific regulations carriage of animals to/from the UK and Ireland is not allowed.

Cats and dogs have to be minimum 8 weeks old, pregnant animals cannot be accepted for carriage. The passenger needs to check in with the animal and the container.

Live animals (cats and dogs) may be transported only with Carrier’s prior approval and under the conditions stipulated by the Carrier:

  • Pets which weight exceed of 8 kg including the cage/container. Transport is provided on responsibility of the passenger who is obliged to sign a form prior to transport acceptance, in which the Carrier disclaims responsibility.
  • A pet must be transported accompanied by passenger older than 18 years only.


AIREXPLORE declines all responsibility for any deterioration in the animal’s health that may occur before, during or after the flight.

AIREXPLORE will not be liable for any loss, damage or expense arising from:

  • death due to natural causes
  • death or injury of any animal caused or contributed to, by the condition, conduct or acts of the animal itself
  • death or injury caused by defective packing of the animal
  • death or injury caused by the inability of the animal to withstand unavoidable changes in its physical environment inherent in the carriage by air


The passenger must provide all necessary documents such as:

  • Export, import and/or transit permits
  • Health and/or vaccination certificates
  • Identities of the animals (sex, age and weight)


Pets whose owners are residents of the EU countries and who wish to travel between the EU countries should have their veterinarian issue the new Blue Pet Passport form. This form can only be issued by veterinarians within the EU. If the passenger and the pet are travelling to an EU country from a third country they the pet should have a prepared EU form 998 veterinary certificate. AIREXPLORE cannot be held responsible if an animal is refused entry into or transit through a country.

Damage, delay and lost luggage

Damage, delay and lost luggage

In case of delay during transport of the checked-in luggage, the carrier shall be responsible for the damage up to the amount of SDR 1,131,- per one passenger except for the cases when the carrier took all appropriate measures in order to avoid the damage or if such measures could not be taken.

In case of destruction, loss, or damage of checked-in or unchecked luggage the carrier shall be responsible for damages amounting to SDR 1,131,- per one passenger except for cases of usual tear and wear and when the luggage of a passenger has been damaged or defective before the flight beginning. The aforementioned limit of the liability for luggage amounting to SDR 1,131,- shall apply to both checked-in and unchecked luggage altogether.

In case of destruction, loss, damage or delay of the goods the liability of a carrier shall be limited by the amount of SDR 19,- per one kilogram of the goods weight. The limit of liability shall not apply to the air transport of goods with declared value where the carrier shall be liable up to the amount mentioned.

In case of damage, delay or loss of the luggage please complete our Application form and contact us via e-mail: